Return

After you have created a return in the BackOffice (see how to create a return), it must be validated through the mobile terminal.

First, select Validate documents from the main menu.

Then tap the Inbound tab, then Return, and then look for your return ID (the most recent returns are at the bottom of the list). Tap it.

This is what the return information screen looks like:

To start the validation process, scan the product barcodes, then press Enter on the terminal.

You are taken to a screen where you must enter the product quantity found on the document, then press Enter.

Continue scanning all products and their corresponding quantities. When you are done, tap the Finalize NIR button to complete the validation process, then tap Confirm.

You will receive a success message if the validation completed correctly.